Didn't find an answer?
Ask a question
After Sales & Service
What if my bike breaks?
Does the carbon belt in the drivetrain need to be replaced?
What happens if I need to replace a part?
Before you ride your JIVR
How can JIVR adjust to me and make me more comfortable when I ride?
Why should I always get the latest version of JIVR App?
How is the connection between the bike and the App established?
Is my phone compatible with the JIVR App?
How do I charge JIVR’s battery?
How do I know that my JIVR was fully charged?
Can I or should I ever touch the battery inside of JIVR?
Should I clean JIVR’s rear-wheel drive train?
What is the ideal temperature range for the battery?
How many charging cycles does the battery last for?
How far can I ride on a fully charged battery?
Can I exchange/upgrade JIVR components by myself?
Can I exchange JIVR’s parts for parts of other brands
Is there a speed limit for JIVR?
What kind of electric motor does JIVR have?
What kind of brakes does JIVR have?
Getting an e-bike
What kind of battery does JIVR use?
Purchase & Delivery
How do I adjust the handlebars?
How do I adjust the seat post?
What countries do you deliver to?
What is the delivery cost?
What is the price of a JIVR bike?
Are returns free?
I don’t have the original box anymore, how can I return my JIVR?
Safe use of JIVR Bike