The frame of the JIVR comes with a lifetime warranty against cracks and structural breakdown resulting from activities included in the intended use of the bike. There is a one-year guarantee for all other parts, including the JIVR motor located in the front wheel and all electrical and mechanical components contained in the JIVR’s frame. Components that are subject to wear under normal use are not covered by warranty. This includes tyres, inner tubes, components of the braking mechanism, handlebar grips and pedals. Also, cosmetic damage, including, but not limited to scratches and dents, is not covered under warranty. The JIVR warranty does not include damage to cosmetic elements.
Decisions on warranty claims are made by us within 24h and the necessary repairs will be done within 7-10 working days. A faulty JIVR will be picked up by us from the shop and then delivered back to the shop.